FAQ

ORDERS

Can I add to my order?
Getting this awesome product out to you quickly is our #1 priority so unfortunately we are not able to add to or combine existing orders.

Can I remove an item from my order?
Items cannot be removed from an order once it has been placed, but as long as the order hasn’t shipped yet, we are happy to cancel it. Then, you can place a NEW one with all of those goodies!

I forgot to use my discount code, what next?
We are not able to apply the discount code or provide a refund for a missed code if you have already completed your purchase. The best option is to cancel the current order and place a new one with the code added. 

How do I cancel my order?
Orders can be canceled as long as they have not shipped. Please reach out to Customer Service ASAP and have your order number handy! (While order cancellations are not guaranteed, we will always do our best to accommodate your request.)

I tried to place an order but something went wrong. Why do I see a charge on my account?
When you attempt to make a purchase, an authorization hold is automatically processed. If the order isn’t successful, it will disappear automatically. This can take around 3 to 5 business days.

I placed an order but I didn’t get a confirmation email.
We’re happy to look into this for you. Contact Customer Service and we’ll straighten it out!

I really want an item that is out of stock. How do I know when it will be back?
Scribble down that item number and/or product name and please reach out to Customer Service. We’re happy to check for you! 

What forms of payment do you accept?
We gladly accept PayPal, Visa, MasterCard, American Express, Discover, JCB and Diners Club.

SHIPPING

Do you offer free shipping?
Yes we do!  All orders include FREE shipping!  

When will my order ship and how will I know when it has?
Our normal processing time for standard orders is 2-3 business days. We will send an email with the tracking number as soon as it is available, promise! Please note: The fulfillment time provided is an estimate and is not included in the shipment time.

What if I haven’t received a shipping confirmation yet?
If you’ve received an order confirmation but not a shipping confirmation, your order is still being processed. Hang tight!

Uh oh.  Something is wrong with my order or product.  What do I do?
Contact our Customer Happiness Department and we will be glad to assist you.  Please have your order number handy so we can get right to business.

If you have a quality issue with a product that you bought from another source, please return it to the place of purchase.

What is your return policy?
You can take a look at it HERE.